TOTA Staff Members

Meet our incredible team!


Glenn Mandziuk

Glenn Mandziuk, President and Chief Executive Officer

250-860-5999 ext.216 • Email

Responsible for setting the strategic direction of the Association in accordance with the Board’s vision, mission and priorities; builds a culture that reflects the Association’s values; oversees the operation of the Association and provides leadership in accordance with board parameters, financial, legal and regulatory requirements; ensures the Association and its programs, products and services are consistently presented in a strong, positive light to stakeholders.

Ingrid Tyler

Ingrid Tyler, Senior Executive Assistant & Board Liaison

778-721-5460 • Email

Provides confidential administrative and project support to the CEO and the Board of Directors. Office operational support, maintains TOTA’s centralized filing system and reception duties.

Corporate Services Department

Monica Miller

Monica Miller, Corporate & Finance Officer

778-721-5807 • Email

Responsible for the integrity of the Association’s financials, producing timely and accurate financial statements, forecasts, analysis and corporate reporting; and manages the Corporate Services functions including IT, Performance Measurement, HR and Purchasing.

Alison Steward

Alison Steward, Office Manager

236-361-4432 • Email

Responsible for maintaining accounts receivable and payable functions, as well as assisting the Corporate & Finance Officer. Develops and implements a plan to measure TOTA’s performance, prepares information to meet TOTA’s and Destination BC’s reporting requirements, increases the efficiency of TOTA’s administrative processes and maximizes the effectiveness of TOTA’s database systems.

Destination & Industry Development

Ellen Walker-Matthews

Ellen Walker-Matthews, Vice President, Destination & Industry Development

236-361-4433 • Email

Acts as TOTA’s second to the CEO, and committed to enhancing the Thompson Okanagan Tourism product assets through proactive and ongoing engagement with industry, creation of plans and strategies, collaborative implementation of these plans with TOTA stakeholders and providing the benefits of a close relationship with Destination BC to communities, tourism businesses and other industry stakeholders in the province.  Core program areas: destination development; region specific destination development initiatives; industry training and engagement; and remarkable experiences.

Niki Kennedy

Niki Kennedy, Industry Communications Specialist (contractor)

778-721-5517 • Email

Responsible for TOTA’s industry communications.

Mike Overend

Mike Overend, Destination Development Program Specialist

778-721-5462 • Email

Assist and/or coordinate community tourism organization and businesses to access a broad range of resources, tactical opportunities, funding and expertise in core program areas.  Further, act as program lead in the advancement of TOTA’s rail trails tourism strategy.

Greg Hopf

Greg Hopf, Indigenous Tourism Specialist

250-718-0205 • Email

Responsible for developing a cultural tourism strategy in alignment with TOTA’s Embracing Our Potential and Indigenous Tourism Association of British Columbia’s The Next Phase plans. Embracing a rich history filled with traditional stories and beliefs, the endeavour is to develop economic opportunities and progress indigenous tourism business within the region.

Sonja Gaudet, Regional Accessibility Specialist

778-760-3444 • Email

Global & Regional Marketing

Ingrid Dilschneider, Director of Marketing

778-721-5811 • Email

Ryan Scott, Digital Marketing Specialist

236-361-4431 • Email

Frank Stewart, Visitor Centre Manager

250-767-6679 • Email

Manages the Route 97 Visitor Inspiration Centre.

Rob Grifone, Travel Trade Media Support (contractor)

250-862-9354 • Email

Provides support to the Travel Trade & Media Specialists and sales

Alastair Heinrichs, Marketing Communications Coordinator

778-860-3426 • Email

Responsible for TOTA’s marketing communications.

Symphony Tourism Services

Simone Carlysle-Smith

Simone Carlysle-Smith, Managing Director

778-721-5448 • Email

Responsible for leading Symphony Tourism Services, a subsidiary of the Thompson Okanagan Tourism Association. Contract services include digital and traditional marketing, tourism consulting, Route 97 Touring & Exploring Program and research services.

Chelsea McGonigal, Travel Trade, Media & Digital Marketing Support

778.721.5806 • Email

Provides support for Travel Trade, Travel Media and Digital Marketing.

Shelby Campbell

Shelby Campbell, Regional Marketing & Research Specialist

778-721-5752 • Email

Symphony Tourism Services Research Division. Responsibilities include: data analysis and research report generation for market analysis in the BC / AB / WA drive markets and ON / CA fly-drive markets and custom reports to support visitor profiles for the industry.