TOTA Staff Members
Meet our incredible team!
Glenn Mandziuk, President and Chief Executive Officer
250-860-5999 ext.216 • Email
Responsible for setting the strategic direction of the Association in accordance with the Board’s vision, mission and priorities; builds a culture that reflects the Association’s values; oversees the operation of the Association and provides leadership in accordance with board parameters, financial, legal and regulatory requirements; ensures the Association and its programs, products and services are consistently presented in a strong, positive light to stakeholders.
Ingrid Tyler, Senior Executive Assistant & Board Liaison
778-721-5460 • Email
Provides confidential administrative and project support to the CEO and the Board of Directors. Office operational support, maintains TOTA’s centralized filing system and reception duties.
Corporate Services Department
Monica Miller, Corporate & Finance Officer
778-721-5807 • Email
Responsible for the integrity of the Association’s financials, producing timely and accurate financial statements, forecasts, analysis and corporate reporting; and manages the Corporate Services functions including IT, Performance Measurement, HR and Purchasing.
Alison Steward, Office Manager
236-361-4432 • Email
Responsible for maintaining accounts receivable and payable functions, as well as assisting the Corporate & Finance Officer. Develops and implements a plan to measure TOTA’s performance, prepares information to meet TOTA’s and Destination BC’s reporting requirements, increases the efficiency of TOTA’s administrative processes and maximizes the effectiveness of TOTA’s database systems.
Destination & Industry Development
Ellen Walker-Matthews, Vice President, Destination & Industry Development
236-361-4433 • Email
Acts as TOTA’s second to the CEO, and committed to enhancing the Thompson Okanagan Tourism product assets through proactive and ongoing engagement with industry, creation of plans and strategies, collaborative implementation of these plans with TOTA stakeholders and providing the benefits of a close relationship with Destination BC to communities, tourism businesses and other industry stakeholders in the province. Core program areas: destination development; region specific destination development initiatives; industry training and engagement; and remarkable experiences.
Niki Kennedy, Industry Communications Specialist (contractor)
778-721-5517 • Email
Responsible for TOTA’s industry communications.
Mike Overend, Destination Development Program Specialist
778-721-5462 • Email
Assist and/or coordinate community tourism organization and businesses to access a broad range of resources, tactical opportunities, funding and expertise in core program areas. Further, act as program lead in the advancement of TOTA’s rail trails tourism strategy.
Greg Hopf, Indigenous Tourism Specialist
250-718-0205 • Email
Responsible for developing a cultural tourism strategy in alignment with TOTA’s Embracing Our Potential and Indigenous Tourism Association of British Columbia’s The Next Phase plans. Embracing a rich history filled with traditional stories and beliefs, the endeavour is to develop economic opportunities and progress indigenous tourism business within the region.
Sonja Gaudet, Regional Accessibility Specialist
778-760-3444 • Email
Global & Regional Marketing
Ingrid Dilschneider, Director of Marketing
778-721-5811 • Email
Ryan Scott, Digital Marketing Specialist
236-361-4431 • Email
Frank Stewart, Visitor Centre Manager
250-767-6679 • Email
Manages the Route 97 Visitor Inspiration Centre.
Rob Grifone, Travel Trade Media Support (contractor)
250-862-9354 • Email
Provides support to the Travel Trade & Media Specialists and sales
Alastair Heinrichs, Marketing Communications Coordinator
778-860-3426 • Email
Responsible for TOTA’s marketing communications.
Symphony Tourism Services
Simone Carlysle-Smith, Managing Director
778-721-5448 • Email
Responsible for leading Symphony Tourism Services, a subsidiary of the Thompson Okanagan Tourism Association. Contract services include digital and traditional marketing, tourism consulting, Route 97 Touring & Exploring Program and research services.
Chelsea McGonigal, Travel Trade, Media & Digital Marketing Support
778.721.5806 • Email
Provides support for Travel Trade, Travel Media and Digital Marketing.
Shelby Campbell, Regional Marketing & Research Specialist
778-721-5752 • Email
Symphony Tourism Services Research Division. Responsibilities include: data analysis and research report generation for market analysis in the BC / AB / WA drive markets and ON / CA fly-drive markets and custom reports to support visitor profiles for the industry.