When employees struggle to manage difficult guests or personal situations outside of work, it can negatively impact their mental health in the workplace. As a manager, responding to employee concerns in a crisis can be very challenging. Fortunately, there are steps you can take to support them.
Join the BC Tourism Resiliency Network, go2HR, and the Canadian Mental Health Association for a free 45 minute webinar about how tourism business managers can support employees in difficult times.
This webinar will include practical information and resources on:
How to support employees when faced with difficult guest situations
How to respond when an employee approaches you in crisis
When to bring in additional help
The importance of offering choices to employees as they cope
The webinar concludes with 15 minutes for Q&A.
Watch Webinar Recording:
Speakers
Aaryn Secker, Director, Education & Training
The Canadian Mental Health Association (CMHA) Kelowna is part of a network of more than 80 CMHA branches that work to promote mental health for all, working to support the resiliency and recovery of people experiencing mental illness.
CMHA has launched a virtual workplace mental health hub and upcoming employee and employer training, through a provincial project in partnership with BCHA, go2HR, and industry stakeholders.
Ginger Brunner, Senior HR Specialist
As the HR and health & safety association for the BC tourism and hospitality industry, go2HR exists to drive strong workforces and safe workplaces that deliver world-class tourism and hospitality experiences in BC. They work closely with industry employers and other key stakeholders to provide support in the areas of Human Resources, employee training & industry labour market research & strategy. Programs and supports include BSAFE – Be Safety Assured For Everyone training, COVID-19 Safety Plan Reviews, the BC Tourism Job Board, mental health initiatives in partnership with the CMHA, sexual harassment education and training, and labour market information initiatives.