SuperHost® is a suite of quality, affordable customer service training courses for front-line employees. Delivered online and in classroom, SuperHost offers relevant, up-to-date content and best practices that meet the current needs and expectations of employers and visitors. First launched in 1985, SuperHost is recognized as the standard for customer service excellence in BC.

Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces. Becoming SuperHost certified:

Leads to greater customer satisfaction;
Helps solve customer problems in a professional manner;
Boosts confidence and knowledge;
Contributes to a happier, more productive workplace; and
Increases revenue and business bottom line!

The Thompson Okanagan Tourism Association has fully trained in house staff members ready to facilitate a variety of SuperHost Training options:

Foundations of Service Quality (online and classroom)
The course introduces the principles of providing a quality service experience in the workplace, and provides an understanding of the importance of exceptional customer service. You will learn about workplace communication, problem solving, customer and employer expectations, and more.

Service For All (online)
This online course teaches appropriate inclusive service and its importance in the customer experience. Students will learn about expectations and practices around specific customer groups, including but not limited to different generations, persons with disabilities, LGBTQ/2S people, visitors from different ethnic and language backgrounds.

Destination Ambassador (classroom)
This fun and interactive half-day course is delivered in partnership with a local visitor centre, chamber of commerce, or regional tourism association, knowledge on how one becomes an Ambassador in their community to contribute to a positive, authentic visitor experience that shows all that a community has to offer.

“The SuperHost Training program has allowed TOTA to work with tourism businesses to further establish our goal of providing remarkable experiences throughout the region. As a Destination Management Organization, having the opportunity to administer customer service training is a fundamental component of our vision for a sustainable tourism industry, providing front line staff with the inspiration and knowledge to share a sustainable message while providing world class customer experiences.”

– Ellen Walker-Matthews, CEO, Thompson Okanagan Tourism Association